Story highlights
The man, Sunderdeep Singh from Ludhiana district of Punjab, took to social media platform X to document the unauthorised FASTag transaction.
A person from the northern Indian express of Punjab claimed he turned into as soon as charged INR 220 ($2.6) in toll tax even though he turned into as soon as chilling at dwelling. The man, Sunderdeep Singh from the Ludhiana district, took to social media platform X to document the unauthorised FASTag transaction. FASTag is a gadget that employs Radio Frequency Identification (RFID) technology for making toll funds in India in the present day while the vehicle is in circulate.
Singh acknowledged he turned into as soon as vastly greatly surprised as he didn’t even shuttle thru that route in August. “Hi there, FASTag NETC. Money is deducted when I am chilling at dwelling and haven’t even travelled that route this month. What’s going on?,” the man posted on his X yarn. He also linked a screenshot of the debit message that he got on his cell phone following the transaction.
FASTag responds
FASTag replied to the put up, advising him to talk over with the issuing financial institution and elevate an subject.
The man turned into as soon as assured that his criticism would be reviewed and a compensation would be initiated if the transaction turned into as soon as stumbled on to be pretend.
Hi there, please gather in contact with the issuing financial institution’s customer assist desk to document the flawed deduction subject. They’ll evaluate your criticism and elevate a chargeback for the incorrectly deducted fare in step with its benefit. Thank you.
— FASTag NETC (@FASTag_NETC) August 14, 2024
“Hi there, please gather in contact with the issuing financial institution’s customer assist desk to document the flawed deduction subject. They’ll evaluate your criticism and elevate a chargeback for the incorrectly deducted fare in step with its benefit. Thank you,” FASTag NETC replied in the observation share.
Response on social media
Several customers on social media shared their identical experiences in the observation share.
“Taking place with us for the reason that past 1 twelve months. Some diversified automotive is the utilize of our automotive registration number. All their challans and rapid impress deductions are directed to us. After limitless police discipline and financial institution division visits, we now occupy started desirous about it as a separate residence expense,” one person complained.
“Ended up paying twice. Their sensor did no longer work and turned into as soon as asked to pay money citing low balance (vastly greatly surprised me).Within a minute of crossing I gather a message the amount has been deducted from my yarn,” a 2nd person acknowledged.
“Never buy rapid impress linked to your financial institution yarn. Incessantly buy from third party and defend the balance low or add money in pockets steady sooner than travelling,” a third person steered.
(With inputs from companies)
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