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Air India modifies in-flight alcohol provider policy amid incidents of ‘unruly’ passenger behaviour

Following potentially the most standard incident of an unruly passenger peeing on an elderly lady on a flight, Air India has decided to switch its in-flight alcohol provider policy. The cabin crew have now been told to tactfully refuse extra serving of alcohol if wished.

The Tata community-owned airline turned into as soon as earlier slapped with extreme penalties by DGCA for lapses over two incidents of unruly passengers onboard its world flights. 

Fixed with the revised policy, alcohol consumption may per chance maybe maybe also simply peaceable now not be authorized unless the cabin crew is serving it. The cabin crew has also been told to be attentive to figuring out web site visitors that shall be ingesting their possess alcohol.

“Provider of alcoholic beverages must be applied in a cheap and safe manner. This contains tactfully refusing to (extra) help a guest alcohol,” as per the policy.

In an announcement, an Air India spokesperson said the airline referred to the practice of other carriers and per that, alongside with inputs from the US Nationwide Restaurants Association’s guidelines, it has reviewed its existing in-flight alcohol provider policy.

“These had been largely per Air India’s existing practice, although some adjustments had been made for better readability, and NRA’s Traffic Light machine integrated to help crew recognise and space up probably cases of intoxication,” the suppose said.

“The original policy has now been promulgated to crew and integrated in coaching curricula. Air India remains committed to the safety and properly-being of our passengers and cabin crew, together with but now not restricted to the responsible provider of alcohol,” the spokesperson said.

Air India turned into as soon as fined Rs 30 lakh (about $37,000) for the vogue it dealt with the unruly passenger who peed on an elderly lady on a Contemporary York-Delhi flight. The Pilot-In-Affirm turned into as soon as also suspended for 3 months on grounds that he failed to discharge his duties. A sexy of of Rs 3 lakh turned into as soon as levied on AI’s Director-in-flight companies and products.

The airline has said that this may per chance occasionally maybe help the flight’s pilot-in-scream with an appeal in opposition to the suspension of his license by DGCA as the airline deems the action as “impolite”.

In yet one more incident, the airline turned into as soon as fined Rs 10 lakh for failing to story a December 6 incident on its Paris-Contemporary Delhi flight, whereby a passenger peed on a vacant seat and the blanket of yet one more passenger.

(With inputs from agencies)


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