One of the leading communication platform companies Route Mobile will soon acquire artificial intelligence platform provider Phonon Communications Pvt Ltd. The deal will be done in all cash for rupees 29 crores to offer automation and contact center solutions at scale to Enterprises all over the world.
Other steps or upfront considerations will be paid out upon closing of the transaction and the company stated on Thursday deferred consideration will be paid out info tranches.
Route Mobile added that- “The acquisition allows the company to leverage Phonon’s supercharged customer experience platform and enable brands to offer personalized experiences across digital touchpoints”.
Phonon’s solutions are used by a roster of leading global brands like Citibank, Yes Bank, HDFC Life insurance co. Ltd, Air Asia, GoAir, Indigo, Vistara, Yatra, ITC Hotels and more.
“Phonon’s communication automation platform combined with Route Mobile’s suite of CX-driven solutions will benefit digital brands to transform and advance their contact centers. It offers unique digital communications experiences to their customers”.
Lastly, Phonon nabbed a revenue of Rs 17 crore in the fiscal year 2019-20.