In order to alter the way people work, the startup company Servicely, which creates enterprise software, has raised $3 million.
Ben and Dion, the creators of Servicely, met while working for Keystone Management Solutions, a business services firm that introduced ServiceNow to the Australian market. Over the course of ten years, Keystone had successfully implemented ServiceNow to more than 400 customers. In the end, they sold that business, and it is currently a part of DXC.
Venture fund EVP, with an emphasis on B2B SaaS, was the round’s leader. The capital will be put to use by the business to broaden its geographic reach and create an Enterprise Service Management (ESM) platform.
The software-as-a-service (SaaS) platform of Servicely makes use of artificial intelligence (AI) to enhance and supplement the expertise of enterprise service teams in areas like IT, HR, and facilities management. To create individualised recommendations and speed up operations, the AI tracks and evaluates staff workflows.
The foundation of ESM is IT Service Management (ITSM), which generates an estimated $44 billion in market revenue yearly.
To support its plans to expand overseas, the company already raised $1.2 million in July of last year.
Dion Williams, a 25-year veteran of corporate software and a serial entrepreneur (he’s had two previous exits), cofounded Servicely with Ben O’Loghlin in 2020. Williams was the MD at Keystone Management Solutions, which was later acquired by DXC, where the two had previously worked together.
They had seen the shortcomings of current solutions while closely observing the service management sector.
Williams added, “In my prior firms, I personally witnessed the challenges faced by mid-enterprise organisations seeking to install a service management solution.
“Mid-enterprise solutions were constrained in capability and usability by their 20–25 year old code bases, while larger complex solutions like ServiceNow were overwhelming and prohibitively expensive, Servicely was purposefully built to meet the deep functional requirements of the modern enterprise while remaining true to a product that was simple to implement and easily ingested by end-users. light-weight modern solutions don’t provide the product depth required for a 500-10,000 person organisation.
The AI-powered platform of Servicely provides next-best-action recommendations to service teams, enabling them to address problems more quickly and make wise judgements.
Williams claimed that Servicely’s platform provides the door for sustained, long-term increases in productivity and operational efficiency by integrating smoothly with current procedures.
“Today Servicely offers an intuitive and extensible platform that provides full IT Service Management (ITSM) functionality pre-configured out-of-the-box to run IT service delivery, including the service desk end to end,” the man stated.
Because of its low code configurability, the product can satisfy mid-enterprise requirements without having to pay the high bespoke development costs that traditional competitors charge.
Since coming live 18 months ago, we have observed a gratifying demand for our product. Since joining, businesses from Australia, the US, and Africa have continuously added new customers and use cases while generating substantial value quickly.
Williams, according to EVP Principal Mark Velik, is a rare instance of a good founder-market match.
He stated that “Servicely has achieved rapid traction in a busy market, validating our view on its leading, differentiating product and the best team to tackle this enormous market opportunity.”
