Apple CEO Tim Cook greets prospects shopping Apple’s original iPhone 15 all over a commence match at the Fifth Avenue Apple Store in Current York Metropolis on Sept. 22, 2023.
Alexi Rosenfeld | Getty Pictures
Apple mentioned on Saturday that this may well occasionally self-discipline a tool update that may well maybe well address customer complaints in regards to essentially the most up-to-date iPhone 15 units, launched goal correct over per week ago, operating hot.
Apple mentioned that the original iPhone units were operating hot thanks to a mixture of bugs in iOS 17, bugs in apps, and a non eternal notify-up duration.
An Apple spokesperson told CNBC:
“We have known a few prerequisites that can notify off iPhone to trudge warmer than expected. The tool can also feel warmer all over the first few days after developing or restoring the tool thanks to increased background assignment. We have furthermore realized a malicious program in iOS 17 that is impacting some users and may well maybe effectively be addressed in a tool update. One other self-discipline includes some most up-to-date updates to third-birthday party apps which can be causing them to overload the draw. We’re working with these app developers on fixes which can be within the process of rolling out.”
After Apple launched the original iPhone 15 units earlier this month, particular person complaints on Apple’s forums, Reddit, and social media counsel that every four units can discover hotter than expected all over utilize. CNBC’s analysis of the original iPhone Pros furthermore common the iPhone 15 Pro Max obtained hot.
“I goal correct obtained the iPhone 15 Pro these days and or no longer it is miles so hot i will’t even preserve it for terribly long!” wrote one commenter on Apple’s forums.
Apple’s original high-quit units, the $999 iPhone 15 Pro and $1,199 iPhone 15 Pro Max bask in a redesigned titanium enclosure with an aluminum frame to execute them more straightforward to restore. The trouble with the original units overheating used to be no longer linked to the titanium chassis bask in, Apple mentioned.
As an different, Apple aspects to bugs with explicit apps and a malicious program in iOS that can even be mounted with tool updates. Apple mentioned that a forthcoming iOS 17 update to take care of the topic can also no longer minimize the efficiency of the units.
Apple’s online page says that users can also gaze phones feeling warmer after they’re notify up from a backup, after they’re wirelessly charging, the utilize of graphics-heavy apps or video games, or streaming top quality video. Apple says that or no longer it is fashioned for units to be warmth after they’re being heavily worn, and if iPhones manufacture no longer present a temperature warning, they’re proper to utilize.
Other folks wait in line to enter an Apple Store in Current York, because the iPhone 15 is launched, September 22, 2023.
Scott Mlyn | CNBC
In the past, the original iPhones look like promoting effectively, with ship instances for the units on occasion stretching out for weeks, and long lines exhibiting in entrance of Apple stores on commence day.
“Interestingly, lead instances for the 15 Pro Max, 15 Plus and 15 are tracking extra elevated relative to their predecessors (e.g., iPhone 14 Sequence), and the 15 Pro Max is boasting the highest lead time we’ve got considered historically all over all SKUs since we’ve got been tracking lead time info,” JPMorgan analysts wrote in a present final week.
However one famous Apple supply chain analyst, Ming-Chi Kuo, mentioned final week in a weblog post that the iPhone 15’s warmth trouble may well maybe well hurt gross sales.
Apple has faced high-profile commence issues within the previous but they have not severely impacted the firm’s long-time-frame outlook.
The iPhone 4, launched in 2010, had a bask in flaw that may well maybe well lead to calls being dropped. Apple equipped free cases to ameliorate the trouble. In 2012, almost presently after the commence of the iPhone 5, Apple CEO Tim Cook apologized for Apple Maps being buggy and unreliable. The iPhone 6 launched in 2014 used to be criticized for bending below strain.