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Samsung pivots out a pick-up, drop service for smartphone, tablet repair

With the surge in covid-19 across the nation, Samsung decided to introduce pickup and drop services for smartphone and tablet repairs. 

The service will be introduced in around 46 cities in India. This will eliminate the visits to nearby stores, and help customers get their product without any risk via contactless service. 

In case, you opt for the new service, then the prices are being fixed to INR 99 for drop and for pickup INR 199. You can pay for the services via digital payment platforms to have a fully safe delivery and pickup. 

The cities which will leverage contactless services are Delhi, Gurgaon, Mumbai, Kolkata, Chennai, Pune, Bangalore, Ahmedabad, Ghaziabad, Faridabad, Noida, Chandigarh, Ludhiana, Jalandhar, Jaipur, Udaipur, Jodhpur, Agra, Lucknow, Varanasi, Dehradun, Guwahati, Bhubaneswar, Patna, Durgapur, Ranchi, Thane, Aurangabad, Kolhapur, Nagpur, Surat, Vadodara, Bhopal, Indore, Raipur, Rajkot, Jabalpur, Coimbatore, Madurai, Kochi, Calicut, Tirupati, Hubli, Hyderabad, Vijayawada, and Visakhapatnam – for non-containment zones falling within municipal limits and with adherence to lockout rules.

In case you are thinking to purchase your Samsung smartphone and particularly the new galaxy models, then you can register for availing the services of their Galaxy A, Galaxy M, Galaxy F, and Galaxy S, Galaxy Fold, Galaxy Note as well as other Series. 

All the workforce involved in executing the services will follow all safety protocols to maintain safe trading. 

In a recent interview, Samsung Vice President Sunil Cutinha said that- “At Samsung, consumer well-being is a top priority and we are committed to taking every step to provide convenience to them and their families. The new pick-up and drop & drop the only service will allow consumers to get their mobile devices serviced without stepping out of their homes, especially in the current situation. We are confident our wide service network and many contactless service options will help deepen our consumer connection while providing greater convenience. We are hoping consumers will utilize the pick-up and drop service while they stay home and stay safe”. 

Lastly, the company already has a number of contactless options to support customers resolve device-related problems or issues without any visit to the official store. The ways are via WhatsApp, remote support, live chat, and much more to help people get instant solutions without any delay. 

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