MEDIA OUTREACH – 18 MAY 2023 – HONG KONG SAR With the introduction of ChatGPT, the use of generative AI in commercial applications has increased dramatically. Many companies are now utilising the cutting-edge language model from Open AI to improve their customer service, sales, and marketing strategies. Tiger Global-backed SaaS omnichannel social commerce startup SleekFlow has announced the development of SleekFlow AI, a game-changing commercial solution that uses GPT-4 technology, which it says was successful. In order to help professionals improve their communication abilities, expand their knowledge, and create context-aware AI-powered chatbots that consistently provide the right answers, the startup has taken the lead in developing SleekFlow AI.
SleekFlow, a Hong Kong startup, integrates GPT-4 successfully to promote customer interactions. Businesses may achieve customer service management and sales automation thanks to SleekFlow AI.
AI Powered by GPT-4 from SleekFlow Personalised Recommendations and Natural Conversations from WhatsApp’s Chatbot for Better Customer Service in Highly Customised Industries
SleekFlow has created a very intelligent WhatsApp chatbot that incorporates the GPT-4 model from Azure OpenAI. The chatbot offers trustworthy and correct responses utilising businesses’ supplied knowledge base as its sole information source. It has the capacity to quickly respond to frequent consumer enquiries and provide personalised products or services based on the conversation analysis. In order to provide thorough customer care, the customised chatbot may recognise and answer solely to particular kinds of questions and instantly escalate the problem to human agents for difficult inquiries.
SleekFlow’s chatbot converses naturally, responds to complicated questions and emotions, and provides personalised responses around-the-clock to improve customer experience and service effectiveness. This sets it apart from other chatbots that give stiff responses.
Henson Tsai, the founder and CEO of SleekFlow, stressed that the company’s R&D team has always prioritised meeting market demand and consumer pain areas as the primary axis for product development. In highly customised businesses like insurance, finance, as well as beauty and retail, AI is very helpful. For instance, providing customer support for insurance companies frequently involves a lot of complicated clauses. While saving time on training human agents, the GPT-4 chatbot can analyse the conversation’s content and insurance policies to suggest the most appropriate insurance plan for consumers. This ensures that responses adhere to the training material and cuts down on time spent on training human agents. In order to increase customer and business confidence and trust, the chatbot can also annotate citations. The chatbot can similarly offer tailored product information and recommendations based on consumer skin issues in the retail and cosmetic industries, significantly enhancing the customer service sales process.
Giving companies the tools they need to increase efficiency and provide high-quality customer service through AI-driven human agent support
Human agents receive multi-level support from SleekFlow AI to give excellent customer service. SleekFlow AI quickly generates answers from its internal knowledge base and provides accurate recommendations to human agents based on the conversation when the all-in-one omnichannel communication platform receives customer inquiries, saving time on searching and integrating information to reduce response times.
Additionally, SleekFlow AI improves response content by giving each human agent access to a personal AI editor, successfully avoiding grammatical mistakes and presenting a credible brand image. SleekFlow AI may also apply different contextual awareness, translate, lengthen, simplify, or even reorganise information to ensure consistency and control customer service quality, thereby lowering complaint instances.
Utilising AI to automate business operations will result in cost savings and increased productivity across all areas of the business, from hiring to sales.
Businesses have access to a strong tool from SleekFlow AI that can centralise customer service management and overcome language obstacles. Because of SleekFlow AI’s exceptional language skills, businesses may provide customer support without having to outsource it to another country. SleekFlow AI can rapidly interpret consumer enquiries. Additionally, SleekFlow AI can bridge cultural divides and aid companies in growing their global reach by comprehending and adapting to various cultural conventions and communication styles.
SleekFlow integrates AI into its workflow in order to improve internal business management in addition to its customer service skills.
SleekFlow AI can distil lengthy conversation threads into succinct reports that can be used for internal record-keeping, expediting handover processes, and reducing the time spent on report creation. Businesses can utilise the platform to add papers to a database and use SleekFlow AI to help with employee training. SleekFlow AI enables businesses to effectively train professional talent and decrease the learning curve for new hires by fast responding to queries from a large amount of text.
According to Tsai, “SleekFlow has enjoyed phenomenal growth over the past year, with our enterprise customers expanding six-fold and gathering over 5,000 customers in 120 regions worldwide. “At the same time, we continue to optimise the platform to support businesses in improving the calibre of their customer service, resulting in a threefold increase in sales converted through chat and an 18% increase in online to offline (O2O) sales.
In my opinion, artificial intelligence (AI) will become an essential component of business in the upcoming three years and the driving force behind numerous businesses. SleekFlow AI enables companies to begin utilising AI for less money. Take advantage of the opportunity right away if you want to stay current. We anticipate that this improvement will bring in additional business users, solidifying SleekFlow as the top option for enterprise AI transformation and fostering continued expansion.
